Refund Policy

Overview

All sales through VAU0 Tires are final once the order is placed and the deposit is processed. Please review this policy carefully before completing your preorder.

Deposits

Deposits are non-refundable except in the following circumstances:

• VAU0 LLC is unable to fulfill your order due to supply chain failure or inability to source the product.
• The order is cancelled by VAU0 LLC for any reason within our control.
• A duplicate order is confirmed by our team and both transactions are verified.

Balance Payments

The balance due (paid at or before pickup) is eligible for refund only if:

• The tires are not available for pickup within a reasonable time after payment.
• There is a confirmed defect or significant specification mismatch upon inspection at pickup.

No-Show / Forfeit

If you do not claim your tires within the grace period after your order is marked READY_FOR_PICKUP and do not respond to contact attempts from VAU0 LLC, your deposit and any balance paid may be forfeited. VAU0 LLC will make at least two contact attempts via email and phone before forfeiting.

How to Request a Refund

To request a refund under an eligible circumstance, email office@vau0.com with your order number and reason for the request. We will respond within 3 business days.

Approved refunds are processed back to the original payment method within 5–10 business days.

Disputes

We ask that you contact us before initiating a chargeback. Unauthorized chargebacks on valid preorder deposits may result in account suspension and legal action to recover costs.

Other legal documents